A fully functional Customer Care Unit was set up for the benefit of current and prospective clients. Government Ministries and Departments together with other entities have benefited from this initiative by reducing drastically the need for quotes, having more timely replies issued and strengthening the GPP’s Credit Control Unit.

The Government Printing Press also strengthened its position in the Design department. The concept of a One Stop Shop was introduced and it quickly gained ground with Government Ministries and Departments. This concept is when jobs are undertaken from the planning stage to the design stage to the final printing stage. A good number of Ministries and Government Departments are utilising this service rendering them more efficient and cost effective. In fact, the Government Printing Press has worked endlessly to adopt measures for the Simplification and mitigation of unnecessary bureaucracy.

A new Digital Section was also set up to meet the increase in demand in this particular area. This section has proved to be very successful and is now going from strength to strength.